Shipping & Delivery
🌍 Global Shipping Commitment
At Hoegoa, we proudly offer international shipping to over 200 countries and regions around the world. Our goal is to deliver premium beauty, skincare, and wellness products to customers no matter where they live.
We are committed to providing exceptional value and outstanding service to every customer. As Hoegoa continues to grow globally, we remain dedicated to meeting the unique needs of our international community — ensuring each order is processed with care, accuracy, and reliability.
📦 Customs Disclaimer
Please note that customs duties, import taxes, or other additional charges imposed by local authorities are the responsibility of the customer.
By placing an order with Hoegoa, you acknowledge and accept that one or more packages may be shipped from international fulfillment centers and may be subject to customs clearance procedures and fees. We aim to ensure a transparent shipping experience and keep you informed every step of the way.
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 7-15 Business days |
| Canada / United Kingdom / Europe | 7-15 Business days |
| Australia / New Zealand | 7-15 Business days |
| Mexico / Central America / South America | 15-30 Business days |
📦 Tracking Information
At Hoegoa, we prioritize transparency and efficiency throughout the shipping process. Once your order has been dispatched, you will receive an email with your tracking number and tracking link.
If you haven’t received your tracking details within 5 days of placing your order, please don’t hesitate to contact us at hoegoa.org@gmail.com. Our support team is here to assist you every step of the way.
🔄 Tracking Status Update
We understand the excitement of waiting for your order. Please note that some shipping carriers may take 2–5 business days to update tracking information in their systems.
If it has been more than 5 business days since your purchase and no tracking updates are available, feel free to reach out to us at hoegoa.org@gmail.com. We are committed to resolving any concerns as quickly as possible.
💡 Reminder: All Prices Include Taxes
All prices listed on our website are tax-inclusive. That means you will not be charged any additional taxes at checkout — ensuring a smooth and hassle-free shopping experience.
If you have any questions or need assistance, our customer care team is ready to help. Simply email us at hoegoa.org@gmail.com.